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Loading...HazivoUAELoading...This Refund Policy explains what happens to the fees you pay to Hazivo, such as listing fees, boosts, urgent tags and any other paid service. It supplements the Fees and Payments section of our Terms of Use. Please read it before you pay.
Any fee you pay for a paid service on Hazivo is non-refundable in all circumstances, except where this policy or the law says otherwise. A paid service is provided for your convenience. It does not guarantee that your ad will be approved, sell, or bring any number of enquiries.
If your ad is rejected, the fee you paid is not refunded. We show the reason for the rejection on your listing. Where the problem can be fixed, for example unclear photos, a wrong price or wrong contact details, you can edit the ad and send it again. Editing is allowed but the fee you already paid is still not refunded, and if your change raises the fee you pay the extra amount. Where the ad breaks our Ad Posting Rules, for example a prohibited item, spam, a wrong category or several items in one ad, it is rejected and you will need to post a new ad.
If you change the item or service in an ad into something different, the ad will be rejected and the fee is not refunded. Post a new ad for a different item.
No refund is given when you delete or deactivate an ad, mark it as sold, or when it reaches the end of its running period. This includes an ad you do not renew within 15 days of it expiring, and an ad that has used all its renewals.The same applies to ads we remove or accounts we suspend because of a breach of our Terms of Use, Ad Posting Rules or Acceptable Use Policy.
If we charge you twice for the same transaction, or take a payment through a fault on our side without providing the paid service, contact us within 14 days with your payment reference (visible in Payment History) and we will correct it.
Any refund we make is paid to the original payment method used at checkout. We will give you proof of the refund. After that, any delay or problem getting the money, for example because the card is closed or expired, is a matter between you and your bank or card provider. If your original payment method is no longer active, tell us before the refund starts and give us proof of another payment method; we may refuse an alternative method that we cannot verify.
If you cancel a checkout before it completes, no charge is made. Once a payment succeeds, this policy applies.
For questions about a payment, write to support@hazivo.ae with your payment reference. Your legal rights under UAE law are not affected by this policy.